Customer Agreement

PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS BEFORE POSTING THE ORDER. BY CLICKING “I AGREE” YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT.

Parties

This Customer Agreement ("Agreement") is entered into by and between Personal Writer (the "Company") and you (“Customer” or “You”).

Services to be Offered

The Company provides services of academic assistance to the Customer that is delivered in the form of written document (“Project” or “Order”) in Microsoft™® Word™, Power Point™, and Excel™ or Apple™® Mac OS X™ Pages™, Keynote™, and Numbers™ format to the Customer’s personal account on the Company’s website.
The Company will deliver the Project according to order requirements and within timeline set in order requirements. The Company has right to change delivery time upon mutual agreement with the Customer.
Conditions Of Service

“Order Requirements” include all information entered in the order form while posting the Order. The Customer can add any additions, alterations or project materials within 3 hours upon creating urgent Projects (with 2-48 hour delivery) and within 20 hours upon creating non-urgent Projects (more than 48-hour delivery) unless otherwise agreed with the Company. In case of submission within abovementioned time, this information is considered a part of “Order Requirements”. After abovementioned time, unless otherwise agreed between the Parties, the Company has right to regard all updates and materials as “Additional requests” and include them in Order details at its own discretion. The Company has right to demand extra charge for Additional requests with regards to volume of extra work required.
The Company will ensure that the Project is made on relevant expertise level and in accordance with Order Requirements. However, the Company does not guarantee specific academic grade for the Project submitted to the Customer, for the following reasons: the Project bears the nature of “academic assistance”, and the grade can depend on a number of factors beyond the Company’s competence including but not limited to, overall Customer performance during the term, personal professor’s attitude, additional course materials not provided by the Customer, and Customer’s presentation of the Project.
Therefore the Customer hereby acknowledges that they fully understand that Company’s obligations are limited with producing research Project compliant with Order Requirements and delivered by agreed time.
The Customer acknowledges and agrees that they bear full responsibility for their grades and for making sure that the delivered Project meets their expectations. The Company encourages the Customer to check the Project upon its receipt from the Company, and contact the Company immediately should they have any questions or requests.
The Company encourages the Customer to set Project deadline at least 12 hours ahead of actual submission deadline to afford time for revisions.

Revision, Refund and Cancellation Policy

The Company will accept revision requests from the Customer only within 10 days upon the Project submission. After this period expires, the Company closes the Project and treats all further requests as new Projects. The review period of 10 days is provided each time after submission of Project or its revision.
The Company will revise the Project free of charge within shortest possible time if the Customer finds the Project non compliant with Order Requirements. If the Customer wants the Company to revise the paper according to new requirements not mentioned in Order Requirements, the Company will treat this request as new Project.
The Company has right to demand extra charge for Additional Revision Requests with regards to volume of extra work required, or decline the Request if it has no possibility to complete it.
The Company will refund full or partial order cost in the following cases:

  1. If the Project is 7 hours past the deadline for urgent Projects (with 2-48 hour delivery) and 24 hours past the deadline for non-urgent Projects (more than 48-hour delivery). The condition does not apply to deadline extensions previously agreed between the Customer and the Company.
  2. If the Project does not comply with Project requirements and the Company fails to deliver correct revisions within 12 hours for urgent Projects and 36 hours for non-urgent Projects. The condition does not apply to cases of prior mutual consent on revision deadlines between the Parties, of longer revision deadline set by the Customer, and to cases of minor incompliance of Project with original Order Requirements.

The Company will cancel the order in the following cases:

  1. If the Project is not taken by any writer 2 hours prior the deadline and the Customer cannot provide deadline extension
  2. Upon Customer’s request within 3 hours after creating the Order for urgent Projects (with 2-48 hour delivery) and within 12 hours after creating the Order for non-urgent Projects (more than 48-hour delivery)
  3. Upon mutual agreement of the Parties.

Fees and transaction payments

The Customer agrees to pay the “Order Fee” to the Company as set in the order form according to all project details. Payment of the Order fee shall be made immediately upon the creating of an Order. Any deductions, additional charges or discounts are set only upon agreement between the Customer and the Company.